Privacy Policy


Privacy Policy

Definitions

expatriates.com.pk, acting itself and through its subsidiaries, is the data controller of your personal information collected. This policy is effective 16/02/2021. Information posted on expatriates.com.pk is obviously publicly available. Our servers are located in World Wide. Therefore, if you choose to provide us with personal information, you are consenting to the transfer and storage of that information on our servers.

What data do we collect about you?

  1. Data provided through direct interactions.
  • Registration and other account information
  • When you register to use our Services, we may collect the following information about you
  • If you register using your Google account: first name, last name and email address.

  • If you register using your Facebook account: we collect first name and last name as appeared on your Facebook account, Facebook IDs and the URL to your Facebook profile picture. In the event you have provided permission to Facebook through their in-app privacy option (which appears just before you register on our Platform), we may collect your gender, age or email id depending on the permissions granted by you.
  • If you register using your mobile number, we collect your mobile number.
  • If you register using your email id, we collect your email id
  • If you register using your Apple ID: your first and last name and email address; you can decide whether to share your email address with us when you sign in your Apple account.
  • We also collect your primary email id used to download the application from the app store Depending on the choices you make during the log-in to our Services or during the process of engaging our Services, you may opt to give the following additional personal data:
  • Your Name
  • E-mail Address
  • Mobile number
  • Your credit card/debit card details in case you choose to purchase our paid services

    Validation of your account

  • expatriates.com.pk  : We validate the accounts of expatriates.com.pk users by using SMS verification to ensure that each account is associated with a real and unique user. This validation process is initiated once you proceed with posting an ad listing, take an action on an ad listing or initiate a purchase. In order to validate your account, we will send you an SMS on a valid mobile number provided by you. This process is entirely free of charge
  • expatriates.com.pk  In case you create several accounts using the same mobile number and validate all those accounts via SMS verification, all such accounts will have a limited functionality and you will be asked to choose one of them. The account chosen by you will return to full functionality, and the rest of the accounts will remain to have limited functionality

  • Once you have validated your account, it will remain associated with the mobile number used for the SMS verification. If you wish to change the mobile number associated with your account, you will need to contact our Customer Support team. > support@expatriates.com.pk.
  • Communication through the chat feature on our Platform

  • Customer Service : expatriates.com.pk When you use our chat feature to communicate with other users, we collect information that you choose to provide to other users through this feature.
  • Data we collect automatically when you use of our Services , When you interact with our Services, we automatically collect the following information about you
  • We collect device-specific information such as operating system version, unique identifiers and standard web log information. For example, the name of the mobile network that you are using. We associate the device identifiers with your account.
  • Device Information

    We may require access to other apps installed on the device, to enhance your experience. You may choose not to grant access to such apps, which will allow you access to use our services, but with limited functionality.

    Location information

    Depending on your device permissions, if you post an item on our Platform, we automatically collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, Wi-Fi access points and mobile towers.

    . Your location data allows you to see user items near you and helps you in posting items within your location. In case we need your location data, we will first show you a pop-up which will ask you to choose to allow or not to allow us to access your location data. If you do not allow us to have access to your location data, you will still be able to use our Services but with limited functionality. If you do allow us to access your location data you can always change this later by going to the settings on our website or App our Platform and disable the permissions related to location sharing.

    Client and Log data

    Technical details, including the Internet Protocol (IP) address of your device, time zone and operating system. We will also store your login information (registration date, date of last password change, date of the last successful login), type and version of your browser.

    Clickstream data

    We collect information about your activity on our Platform, which includes The sites from which you accessed our Platform, date and time stamp of each visit, searches you have performed, listings or advertisement banners you clicked, your interaction with such advertisements or listings, duration of your visit and the order in which you visit the content on our Platform.

    Computer sign-on data, statistics on page views, traffic to and from expatriates.com.pk and Ad data (all through cookies – you can take steps to disable the cookies on your browser although this is likely to affect your ability to use the site), Google advertising Id on Android App which is a unique, user-resettable ID for advertising, provided by Google Play services.

    Why do we process your personal information?

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances.

  • Where we need to perform the contract, we are about to enter into or have entered into with you.
  • Where we share information with our business partners for our business needs.
  • Where it is necessary for our legitimate interests to improve our Services and to provide you a safe and secure Platform.
  • Where we need to comply with a legal or regulatory obligation.
  • In certain circumstances, we may also process your personal data based on your consent. If we do this, we will let you know the purpose and the category of personal data to be processed at the time we seek your consent.

    We have set out below a description of the reasons for which we use your personal data, [and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.

    For providing access and delivering Services through our Platform If you log in using your mobile number or email id, we use your first name and last name, mobile number and/or e-mail address to identify you as a user and provide access to our Platform.

    If you log in using your Facebook account or Google account or your Apple ID or your True caller account, we use your first name and last name and your email address of such account, as well as the URL to your profile picture (except for Apple ID and True caller) we use your first name and last name from your Facebook profile and the Facebook e-mail address to identify you as a user on our Platform and to provide you access to our Platform.

    We use third party payment service providers to process any payment you make to our Services. Depending on the method of payment, you may be requested to provide us with your payment and credit card details which we will then provide to the payment service provider in order to process your payment.

    We do not store your credit card information, unless you choose the option to save such information in order to make recurring payments easier without having to re-enter your details each time. In such cases, we only store your card holder name, the card expiry date, your card type and the last four digits of the card number.

    We do not store any credit card code verification values and merely forward such values and your credit card number in an encrypted manner for the purpose of processing your payment by our payment service provider. We process the above information for adequate performance of our contract with you. For improving your experience on the Platform and developing new functionalities of the Platform.

    With the help of your account information, which includes your email ID and phone number, we map the different devices (such as desktop, mobile, tablets) used by you to access our Platform. This allows us to associate your activity on our Platform across devices and helps us in providing you a seamless experience no matter which device you use.
    We use the images you upload, the descriptions and prices you provide in your ad listings to train machine learning models to personalize search results in relation to ad ranking and user interest, to improve the identification and presentation of ad listings, to improve the search function and to increase the likelihood of a successful sale. This helps us to improve our Services and to provide you with a better user experience.
    To show and recommend ad listings on our Services that may be of interest to you, we make use of algorithms that use information related to your browsing behavior, items you bought, clickstream data, your user ID and your location data if you have given us permission to use this. We use this form of automated decision-making on the basis of our legitimate interest in improving our Services and provide a better user experience by offering you more relevant ad listings.
    We access and analyze your chat messages with other users conducted through the chat function on our Platform, for product enhancement and to provide you with a better user experience (e.g. to identify sold items and to provide you with active listings only).
    Therefore, we develop and train machine learning models and algorithms to automatically analyze your chat content. To build and train our machine learning models our machine learning specialists may review exemplary chat content manually. In these circumstances highly restricted access rights apply to selected machine learning specialists analyzing the chat content.
    During this process, we are de-identifying chat content as much as possible by applying a scanning filter to detect and hide personal data such as names, phone numbers, e-mail addresses. However, there may still be cases beyond our control in which the chat content may show certain personal data that you have chosen to provide.

    To take your feedback, promote and offer you Services that may be of your interest .

    We use your mobile number, log data and unique device identifiers to administer and protect our Platform (including troubleshooting, data analysis, testing, fraud prevention, system maintenance, support, reporting and hosting of data.
  • We access and analyze your chat messages with other users conducted through the chat function on our Services for customer satisfaction, safety and for fraud prevention purposes (e.g. to block spam or abusive messages that may have been sent to you by other users). Therefore, we develop and train machine learning models and algorithms helping us to automatically detect and prevent inappropriate and fraudulent user behavior. During the analyzation and training process, we are de-identifying chat content as much as possible by anonymizing the unique identification values assigned to users. However, there may still be cases beyond our control in which the chat content may show certain personal data that you have chosen to provide. Only in limited cases and circumstances, our customer safety and security specialists review chat content manually, for example, if we have strong indications leading to the urgent suspicion of fraudulent activities. In these circumstances highly restrictive access rights apply to selected customer safety and security specialists analyzing the chat content.
  • To determine how much time, you spend on our Platform and in what manner you navigate through our Platform in order to understand your interests and to improve our Services based on this data. For example, we may provide you with suggestions on content that you can visit based on the contents you have clicked.
  • To communicate marketing and promotional offers, to monitor and report the effectiveness of the campaign delivery to our business partners and internal business analysis. If you choose to provide us with your location data, we use your location data for following purposes.
  • To compile anonymous and aggregated information about the characteristics and behavior of users, including for the purposes of business analysis, segmentation and development of anonymous profiles.
  • To enhance the performance of our Services and to personalize the content we direct towards you. For example - with the help of location data we display ad listings which are in your vicinity to improve your buying experience. For this purpose, Google Maps is integrated into our Platform. This means that both Google and we are responsible for the processing of your location data in the context of Google Maps. In any case, we will not process your location data for any other purposes but those explained in this Privacy Statement. However, Google might process such location data for their own purposes as explained in the Google Privacy Policy which can be reviewed Your use of Google Maps through our Platform is subject to Google Maps’ Terms of Service.
  • To measure and monitor your interaction with the third-party advertisement banners, we place on our Platform.
  • Subject

    These Terms and Conditions Of Use establish the contractual conditions applicable to any subscription by an Advertiser connected to its Personal Account from the Website and Mobile Site.

    Acceptance

    Any use of the website by an Advertiser is full acceptance of the current Terms.

    Responsibility

    Responsibility for Expatriates.com.pk  can not be held liable for non-performance or improper performance of due control, either because of the Advertiser, or a case of major force.

    Modification of these terms

    Expatriates.com.pk  reserves the right, at any time, to modify all or part of the Terms and Conditions.

    Advertisers are advised to consult the Terms to be aware of the changes.

    Miscellaneous

    If part of the Terms should be illegal, invalid or unenforceable for any reason whatsoever, the provisions in question would be deemed unwritten, without questioning the validity of the remaining provisions will continue to apply between Advertisers and Expatriates.com.pk .

    Any complaints should be addressed to Customer Service Expatriates.com.pk .

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